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Q. I've been involved in an accident, what should I do?
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A. Call our 24 hour toll free accident assistance hotline 1800 735 144 for free accident assistance Australia wide. If your car is drivable, just bring it to our shop for an on the spot estimate. We have all of the relevant claim forms in our offices so we can get the repair process under way straight away.
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Q. Can I get a quote for the repairs to my car over the phone?
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A. Unfortunately no. There are too many variables when it comes to fixing cars and we really must see the vehicle and the full extent of the damage before we can commit ourselves to a price and a time frame. You do not have to make an appointment for a quotation, just come in any time between 7.00am and 6.00pm, and we will do it for you on the spot.
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Q. Are you open on Saturday?
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A. Yes both our Broadway and Matraville offices are open between 8am and 1pm on Saturdays.
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Q. If I claim on my insurance will I have to pay an excess even though I am not at fault?
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A. If you have all of the details of the third party involved, there is no reason why an excess should apply. You are much better off putting the claim through your own insurance to avoid all of the delays and dramas associated with a third party insurance claim. Let your insurance company do that for you.
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Q. Do I have the right to choose the repairer?
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A. Yes. Most insurance companies allow you to choose your preferred repairer.
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