At Scientific we believe in delivering excellence in customer service. We consider ourselves to be the leader in our industry which is why we value customer feedback.

To ensure that our excellence in customer service is maintained we provide you with a customer survey form. Your feedback is taken very seriously and we appreciate your comments.

We pride ourselves on the customer service we give to our clients, this includes:

• A designated toll free accident assistance line, 1800 735 144, available 24 hours a day, 7 days a week, Australia wide.
• Regular updates on the progress of the repair by the customers choice of SMS, email or a telephone call.
• Replacement Car Services.
• Valet service.
• Shuttle bus service, with a route through the city and airport, between all our repair facilities, (AM & PM).
• Digital images provided of the repair process.
• Comfortable waiting rooms with the daily newspapers, internet, Play Station, shower and gym facilities and complimentary espresso coffee.
• Repair work warranty card.
• Customer tours of our repair facilities and explanation of repair methods.